Privacy Policy

1. Introduction

Welcome to FrostLobby ("we", "our", or "us"). We operate the website located at https://frostlobby.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, and any other details you provide when completing our contact or newsletter forms.
• Usage data: Information about how you interact with our Site, including pages visited, time spent, referring URLs, browser type, and device information.
• Technical data: IP address, browser type and version, operating system, and other technical identifiers collected automatically via cookies and similar technologies.
• Communications: The content of messages you send us via our contact form or email.

We do not collect sensitive information (such as health data, financial information, or government identifiers) through our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and updates about game reviews and tournaments, where you have subscribed.
• To improve and optimise our Site content and user experience.
• To analyse Site traffic and usage patterns using aggregated, anonymised data.
• To comply with our legal obligations under Australian law.
• To prevent fraud, abuse, or other harmful activities.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: Where you have provided explicit consent, such as subscribing to our newsletter or submitting a contact form.
• Legitimate interests: To operate and improve our Site, provided such interests are not overridden by your rights.
• Legal obligation: Where processing is required to comply with applicable Australian laws.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can manage your cookie preferences at any time through your browser settings or by using the consent banner displayed when you first visit our Site.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our Site (e.g., hosting providers, analytics services), subject to confidentiality obligations.
• Legal requirements: Where disclosure is required by law, court order, or government authority in Australia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent for processing where consent is the legal basis.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Policy periodically. Continued use of the Site after changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Address: Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Contact form: frostlobby.info/contact